A couple of weeks ago, I placed my first Land's End order. I had read good things about Land's End Canvas on a few blogs and they were having an extra 25% off and free shipping sale. I ordered the Heritage Cardigan in dark chocolate.
The Good
- My sweater came super fast. I ordered on Sunday and it arrived on Thursday. That is fast shipping to Canada!
- What really made my order extra special was this thank you card I received this week. It is handwritten by a real person and not computer generated in an attempt to look like real writing.
How awesome is that!
The Bad
- My cardigan was too big! The sizing is definitely bigger than J Crew's Jackie cardigan. However, to return my sweater, I had to mail it to an address in Canada which is easier and cheaper for me!
- The only shipping option was UPS. I'm not a fan of UPS because they lack common sense when delivering my packages. I've had some parcels dumped in some pretty unusual pl;aces. Computer parts left out in the rain and snow = not cool. I prefer Canada Post so packages are not left on the doorstep exposed to the elements and shifty people who help themselves. Canada Post can also sometimes be lax with charging duty. With UPS, the duty is always charged (but it is always upfront)
My Verdict
I will definitely order again. Great customer service, quick shipping and super sales means a happy KDot.
