Sunday, March 27, 2011

Thumbs Up J Crew

I have needed a new coat for some time now. I also love J Crew. So when the Lady Day Coat went on sale for $99.99, I was tempted to buy it. But the fact that I have never tried on J Crew's outerwear and the coat is final sale, made me hesitate for weeks. I called J Crew's customer service a couple of weeks ago and got the coat's measurements and asked that the final sale be lifted this one time. My request was denied so I didn't buy the coat.

Finally, after agonizing over this darn coat for weeks, this morning RDog told me to just buy the thing. I could just sell it on Kijii (Canada's version of Craigslist) if it didn't fit. So I bite the bullet and ordered this . . .

After submitting my purchase, a survey box popped up. I filled out the survey and in the comment box left pretty much the same story I've told you tonight. I just checked my email and found this note waiting for me.


Thanks so much for your feedback provided via our BizRate survey. Your
comments help us shape a continually improving customer experience.

I understand your concern about sizing and have placed notes on your
order allowing the return of the Final Sale coat if it does
not fit. I also wanted you to let you know we will be opening a retail
store in Toronto at the Yorkdale Shopping Centre in early fall of this

If there is anything else I can further assist you with, please feel
free to contact me directly. I have provided my contact information
below for your convenience.

Yorkdale Shopping Centre is a good two days drive away but other than that, yeah, J Crew! I'm now excited for my jacket which should arrive just in time for warmer temperatures.


  1. yay for good CS! And hope that the coat works out for you, it's very pretty!

  2. Beautiful coat! I hope you love it. I don't have one myself but have tried it on before and it is incredibly flattering. Can't wait to see what you think :)

  3. Nice! Way to go J. Crew CS! I bet you will love the coat. I have a couple of J. Crew coats and they are fantastic:)

  4. Wow, that is really amazing! I hope your coat fits, though, so there's no need to take them up on their generous exception!

  5. Thank you everyone. I can't wait until it arrives!

    I was a little peeved today to see that it is now an extra %30 off. 70 dollars - what a steal!